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# Ineco
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From digital administration to intelligent administration

puntos abstract

The Artificial Intelligence Revolution: a New Horizon for Public Administration

Artificial Intelligence represents a structural turning point that is redefining the management of public services and strategic decision-making in today’s society. Beyond a purely technological upgrade, this transformation is driven by the ethical management of data and interoperability, making it possible to design coordinated public policies that anticipate citizens’ needs.

The challenge lies in balancing this potential with the protection of democratic values, embedding human oversight and transparency by design in order to consolidate a service model based on trust.

In Spain, investment in Artificial Intelligence amounted to €12.5776 billion in 2023, positioning the country as the sixth largest investor in the sector within the European Union.

Spain is also home to sustainable data processing centres capable of achieving energy savings of 45–50%, reducing CO₂ emissions by more than 10,000 tonnes per year.

01

Digital sovereignty: the European framework

The European Union has defined its own path based on the concept of digital sovereignty, understood not only as technological autonomy but as effective control over data and critical infrastructure. Through a pioneering regulatory framework (such as the AI Act) Europe seeks to mitigate systemic risks and safeguard fundamental rights, while setting global benchmarks for transparency and security.

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02

The citizen at the centre: technology with purpose

The vision of “Administration 2030” aims to transform the relationship between public administrations and citizens through the use of AI, driven by proactivity and plain language. The objective is for services to anticipate user needs through automatic notifications, eliminate administrative ambiguity and provide single points of access organised around real citizen needs.

This efficiency also extends to critical sectors such as healthcare, with AI-assisted diagnostics, and to justice and mobility, where predictive maintenance optimises public resources in a way that remains largely invisible to the citizen.

03

Pillars for a responsible and sovereign deployment

The transition towards Intelligent Administration in Spain requires moving beyond isolated pilot projects in order to consolidate shared, scalable capabilities that truly place citizens at the centre.

Spain already has a solid foundation in digital administration. The opportunity now is to turn this foundation into leadership through three complementary levers: data governance, organisational capability and technological capacity to scale with guarantees.

There can be no public AI at scale without infrastructure (resilient and sustainable computing and storage), but neither can there be AI without trust. Security by design, a risk-based approach, documentation, auditing and human oversight must all become part of everyday practice.

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A transformative proposal: a national Centre of Excellence
Ineco advocates the creation of a structure capable of articulating shared capabilities that enable solutions to be reused, assessed and scaled coherently across the entire administrative ecosystem. To this end, it proposes the development of a federated Centre of Excellence that would act as a technical and operational reference point, ensuring that innovation does not remain confined to isolated initiatives, but is translated into mature deployments with guarantees of ethical standards and real public value.

From digital administration to intelligent administration

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Authors

Luisa Calvo

Luisa Calvo

Deputy Director of the Transformation, Data and AI Deputy Directorate

Luisa Calvo

Degree in Mathematics and has over 25 years’ experience in IT, 20 of which have focused on data and transformation processes. She has developed her professional career across various private-sector industries, including manufacturing, telecommunications and banking, before joining Ineco in 2022. Since 2024, she has served as Deputy Director for Transformation, Data and Artificial Intelligence at Ineco, where she leads the digital transformation strategy and the integration of AI into the organisation’s processes and services. Her profile combines strategic vision, execution capability and extensive experience in data governance, driving innovation and positioning Ineco as a public-sector benchmark in digital transformation.

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Mar Conde

Mar Conde

Manager of the IT Consulting and CyberSecurity Management

Mar Conde

Degree in Economics and a Master’s degree in Financial Management, with more than 20 years of experience in business consulting and the management of technology projects for Spain’s Central Government Administration. Throughout her career, she has led teams and digital transformation projects in areas including cybersecurity, data spaces, automation, mobile applications and IT governance, with a particular focus on e-government services. Since joining Ineco in 2020, she has combined strategic insight with strong leadership in complex projects, contributing to the modernisation and digitalisation of public services within the General State Administration.

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