Client focus is a priority objective for Ineco, for which, in addition to offering high-level technical solutions, it is also necessary to actively listen to our clients to adapt services to their real needs and continue contributing to the transformation of mobility and the public sector. To achieve all this, the company has a mature process for evaluating client satisfaction, which has evolved into an increasingly digitalised, systematic, and independent model, extending throughout the entire project lifecycle and including international benchmark metrics such as the Net Promoter Score (NPS).
In 2024, thanks to the commitment of all our professionals to quality and excellence in their services, Ineco received a total of 514 surveys (73% more than the historical average) achieving the best client satisfaction result to date: an overall rating of 8.9 out of 10, an NPS index of +81%, and 84% of our clients would actively recommend our services.
These excellent figures are fundamentally based on our national activity, in which clients have praised, among other aspects, our technical capability and professionalism. However, it is also important to highlight the outstanding recognition received internationally, where the company achieved an average rating of 9.4 out of 10 and an NPS index of +95%.
This new achievement is part of the Strategic Plan "A Fresh Approach 2023–2026", which aims to continue improving service quality, driving digital transformation, and promoting innovative initiatives.
Ultimately, the key to Ineco's success in 2024 has been its commitment to continuous improvement and its ability to evolve in line with the needs of its clients, essential aspects to continue staying at the forefront of the sector.
